Claus Neubronner

Program Management in an international environment - Converged Enterprise Communication - Security - GDPR - Organisation, Processes - Architecture

Leading groups of executives for developing and improving tools to approach new opportunities.
 Leading English language meetings in order for the participants to use and improve their language skills.
 Member of the "Conseil d'Administration"

Delivering and monitoring of all IT services in EMEA. Analysing the provided service and proactive collect feedback from stakeholders. Leading projects in the region and building relationship with suppliers. Incident/Problem/Change/Escalation/Crisis Management for the region Providing and Maintaining the Paris based Billing environments and backup for London and Singapore (Critical environments). Improvement of the QoS and Service-Desk. Creation of the EMEA Data Centre

Owning all IT installations and services at the Paris office and providing backup for other locations. Providing the Kenan Billing installations/environments and supporting them. Contribution with the local business requirements and coordinating requests. Managing local suppliers. Maintaining the SOX audit, development and implementation of the CMDB, introducing Monitoring and owning the BCP with the backup.

Providing and supporting the Kenan Billing environments in Europe and Singapore. Elaborating for upcoming requirements and architecture solutions.

Maintaining all services provided to the BT Global Customer Support Centre and the Joint Ventures around the world. Management, Ticketing, Monitoring Systems and Network. Finance Department joining as new customer due to QoS

Project “Measuring air pollution in rural Areas”. Development and implementation of the solution for the automated transfer of measurement data between the stations on the countryside and the treatment centre at Ankara.

Providing all kind of IT services to the +2500 employees and students. Democratisation of the Internet: First Web-Server in South-west Germany and one the first in the world. Co-Founding the German Proxy Network. Securing remote access with Kerberos. Adaptation of the environment according the audience.