Craig Guest
Selbstständig, Senior Manager - Service Management, Walmart.com
Vereinigtes Königreich
Werdegang
Berufserfahrung von Craig Guest
Bis heute 7 Jahre und 4 Monate, seit März 2017
Senior Manager - Service Management
Walmart.com
Manage the service teams during BAU and new releases into production for the Asda.co.uk and George – responsible for the online presence with a combined turnover of £1.2 Billion the role crosses continental boundaries through Europe, India and the USA.
1 Jahr, Apr. 2016 - März 2017
ITIL Release/Transition and Project Manager
I.T.
Responsible for the introduction of change into Maplin.co.uk. - Introduce supporting prcesses - Incident, Request, Problem, Change and Release - Transition eCommerce projects from Sprint to live operations (project size £5 million) - Manage IBM project and BAU resources (Development and ITSM) - Manage SAP Hybris (Hosting partner) - Source, select and introduce new ITSM tool to support the growing business - Track project resources and tasks - Manage cutover plans and deployment activities
3 Jahre und 8 Monate, Apr. 2013 - Nov. 2016
Head of IT
Planet X Bikes
Responsible for: Developing, implementing, monitoring and managing the strategy and roadmap for the IT function including: Development, Projects, BAU, supplier relationship management, supplier performance management and sourcing activities. Aligning the IT strategy and roadmap to the the business plan.
1 Jahr und 11 Monate, Apr. 2014 - Feb. 2016
Transition Manager
Telefonica / O2 UK
- £126 Million Project Portfolio - Transition Lead for projects currently in transition - £500 Million - at bid stage. Responsible for representing Operations in approval to bid & project/Ops cost approval - Service/Product/Customer Acceptance into BAU (release board owner) - Review/definition/acceptance of Service design - Service Acceptance definition and tracking - Tactical and strategic solution creation to manage risk and increase speed of delivery
7 Jahre und 1 Monat, Apr. 2006 - Apr. 2013
Support Manager
GoOutdoors
Responsibilities included: Team Management, Stakeholder Management, Change Manager, KPI Reporting, Project Management, Hands on Technical resolution, Supplier Management and Escalation Point. This was a varied role and contributed my strong knowledge of IT as a business facilitator/driver.
1 Jahr und 8 Monate, Sep. 2004 - Apr. 2006
Support Team Leader
Micros Systems Inc
Leading a team of 12 IT Support Analysts supporting brands such as Virgin and Monsoon. Team Management, Service Reviews, Training, Escalation Point, Service Improvement Planning and KPI reporting.
3 Jahre und 1 Monat, Aug. 2001 - Aug. 2004
Web Developer
Phone 4 U
To develop the Phone 4 U website utilizing classic ASP, JavaScript, HTML and Microsoft SQL Server.
Sprachen
Englisch
Muttersprache
Deutsch
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