Kumar Shanu

Product Manager -Content pipeline and Monetization - Introduced News, Podcasts and 3rd Partner video as a new category to increase engagement by 20% - Removed bottlenecks in content pipeline to improve the reliability of the content at edges by 15% - Created UI based platform to seamlessly onboard content partners -Lead indirect monetization charter designed for offline environment focused on Ads and subscriptions

Product Manager- Customer Support experience and growth - Built user journey to reduce FTUE drop off (40%) and improve CX - Identified key issues and Introduced a new support section that reduced the customer calls by 30% and Reduced average call duration by 20% - Created a self-serve chatbot with predefined logics and flow in the support section and handled chatbot and salesforce integration -New Customer support led to cost saving of INR 2M/month and improved the CSAT by 0.2

Associate Product Manager- growth - Owned and Implemented new IoT system to reduce AIPU cost by 40% and improve fleet scalability -Partially owned IoT product charter and led Design, Engineering and operations team to execute A/B testing, Go-to-Market strategies, test and launch planning, and setting the program priorities - Redesigned the Bounce app FTUE to reduce scooter(with new IoT) booking cancellations by ~25%

- Collected requirements, developed capabilities of XFMEA software and led its global implementation - Designed matrices to create a work outsourcing model with an estimated 0.5 M GBP in annual savings - Led operational & manufacturing improvements and cost reduction initiatives saving approx. 2M GBP - Reduced part launch lead time by 5% by eliminating & automating NVA in production approval process - Performed statistical analysis for production defects, RCA & solved issues using problem-solving models