Roberto Arturo Pineiro Azuaje
Angestellt, Cloud Technical Manager, Genesys
Abschluss: Industrial Engineer, Universidad Dr. Rafael Belloso Chacín
Aachen, Deutschland
Über mich
I'm a proactive person, excellent team player, organized and [personally accountable, looking for new challenges with dynamic experiences to keep improving and add more value to my career. Detail-oriented able to organize and execute multiple and diverse projects simultaneously.
Werdegang
Berufserfahrung von Roberto Arturo Pineiro Azuaje
Bis heute 5 Jahre und 6 Monate, seit Jan. 2019
Team Leader, IT
TCS - Tata Consultancy Services
Completed Service transition from 3rd party company to TCS, responsible of planning, design, management, execution and reporting of all stages of the transition project as a Transition Lead. Collaborated with the hiring team as a technical interviewer performing and assessing candidate's soft skills, customer skills and technical skills for both L1 and L2 support. Define and establish proper coverage across the group in supporting the monitoring and incident escalation 24/7. Direct management of a team.
1 Jahr, Jan. 2018 - Dez. 2018
IT Service Desk Analyst - Team Coordinator
TCS - Tata Consultancy Services
Providing desktop and IT support, performing diagnosis of compute and network issues such as performances issues, HW reconfiguration, network outages and others following established procedures and SLAs.
1 Jahr und 11 Monate, März 2016 - Jan. 2018
Quality Consultant
SUMIDATA CA
Develop and execute test plans to ensure all services were provided. Recommend, implement and monitor preventive and corrective actions to achieve QA.
Ausbildung von Roberto Arturo Pineiro Azuaje
3 Jahre und 10 Monate, Sep. 2009 - Juni 2013
Industrial Engineering and Operations Research
Universidad Dr. Rafael Belloso Chacín
Sprachen
Spanisch
Muttersprache
Englisch
Fließend